The Housing Authority of the City of Annapolis uses a centralized system to provide all maintenance services.

All service requests from residents are received in the office, and work orders are prepared for all work to be performed by the maintenance staff. The HACA staff and contractors provide services.

To request Maintenance please call
(410) 263-0778

Emergency Maintenance Service

Emergency work items are those considered to pose severe health or life-threatening situation to residents or housing authority staff and could cause severe property damage. Emergencies will be abated within 24 hours.

The following are examples of emergencies:

• No heat (in winter months only)

• No water

• Electrical power failure and exposed electrical lines

• Flooded dwelling unit

• Broken or leaking gas line
• Broken PHA-owned water line

• Clogged or broken main sewer lines

• Loose or unkeyed ceiling

• Toilet backup or overflow

• Inoperable smoke alarm

• Unsecured vacant units, as this may attract vandalism and criminal activity 

Routine Maintenance Service

This work includes all requests for maintenance services, other than emergencies, submitted by residents for routine work that has not been anticipated by maintenance. The routine category includes all repair needs, a low priority that can be completed within a reasonable time period. HACA will make every effort to meet these repairs within seven days.

Preventative Maintenance Service

Preventative maintenance activities will be scheduled and performed regularly to maintain the units and development site in optimal condition.