HACA currently has two dedicated case managers who help residents troubleshoot various issues at all of our properties. Referrals come directly from the property managers to our office with issues ranging from housekeeping, late rent payments, food insecurity, mental health care needs, career or educational referrals, and the list continues. Our case managers are trained to quickly follow up with all referrals and provide a resolution to the resident or property manager as quickly as possible. 

We have a vast selection of community partners who also help residents manage their concerns and address problems as they occur. Our case managers also work closely with the city of Annapolis and their team of outreach support staff and social workers to help curtail resident-related problems before they become too challenging to manage. Overall, HACA's team of case managers is well equipped to navigate the needs of the residents we serve.